Job Description

Overview

GAT Airline Ground Support, a fast-growing airline service company, is actively seeking an experienced Senior Manager. You will have the opportunity to help expand GAT's business portfolio through effective leadership that results in excellent quality service to our customers. The ideal candidate possesses skills necessary for taking advantage of growth opportunities. Successful General Managers earn rewards for their achievements.

GAT offers a broad portfolio of services at locations throughout the United States. Our mission is to provide high quality, regulatory compliant services to our aviation customers that maximize value and execution while ensuring a safe and productive environment for employees and our customers. This mission is delivered through the commitment of our employees and industry-leading programs to include pay for production. GAT maintains a culture of safety as a condition of employment, ensuring safety remains at the forefront of all services. A dedicated training and compliance department ensures full compliance with customer policies and procedures and with participating governmental agencies.

Job Summary

General Manager positions have the responsibility for maintaining financial budgetary goals, safety policies, procedures and working conditions which affect the employee on the job. In addition to managing the immediate work environment, the person will develop direct reports and communicate safety policies, GAT\'s core values, and GAT\'s Mission at all levels of the organization. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This role operates in a fast-paced environment with time constraints to meet arrival and departure goals overseeing a 24-hour operation. A professional and positive image must be consistently displayed. A sense of urgency and a commitment to continuous improvement are required. Strong knowledge of business management principles, financial concepts, and key profitability drivers is essential.

Job Duties

• Conduct monthly safety meetings for all employees (without exception).
• Manage all operations activities and multiple carrier contracts.
• Conduct flight audits, station audits, and at risk behavior audits.
• Participate in monthly company safety conference calls.
• Communicate and instill safety awareness in all employees; collaborate with Customer to determine manpower requirements for group movements, peak travel periods, out-of-scope items and flight schedule changes.
• Oversee recruiting and placement to meet staffing requirements and follow Customer or designee standards, procedures and practices.
• Ensure compliance with regulatory agencies including FAA, OSHA, EPA, US Department of Labor and EEOC.
• Investigate, report and implement corrective action for incidents of aircraft damage or employee injury; provide coaching as necessary.
• Oversee disciplinary actions to ensure proper documentation and consistent policy application.
• Coordinate purchases for operational needs and ensure adequate supplies meet customer standards.
• Review final payroll and daily hours to keep salaries and wages within budget.
• Monitor the impact of operational irregularities on costs and document/approve out-of-scope items accordingly.
• Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanics, and team/customer meetings as required.
• Enforce uniform and appearance guidelines; inspect facilities and work areas daily.
• Review daily, weekly and monthly reports (shift, disciplinary actions, incidents, safety minutes, payroll notices, evaluations, work orders, etc.).
• Investigate service failures including chargeable delays and mishandling of baggage/cargo/mail.
• Oversee station operational plans such as deicing, FOD, safety, winter operations and baggage plans.
• Complete personnel evaluations for supervisors, administrative staff and GSE mechanics; liaise with customer service, airport authorities and clients.
• Respond to concerns reported by the customer\'s supervisory personnel.
• Attend local airport tenant, security and safety meetings as needed.
• Other duties as assigned.

Qualifications

• Bachelor's degree or appropriate combination of education and experience
• 5+ years of airline industry experience
• 5+ years of experience managing and leading people with financial responsibility
• Executive presence and experience in a large corporate environment
• Large-scale project management experience
• Experience managing multi-customer markets
• Strong strategic skills and business acumen with ability to motivate teams
• Ability to establish and maintain positive, professional relationships with all stakeholders
• Strong analytical skills
• Self-directed, highly motivated, and proactive leader
• Strong written and verbal communication skills
• Willingness to rotate schedule to be visible to clients and team members

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Airlines and Aviation

Note: This job description reflects the content of the original description and excludes non-essential boilerplate.

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