Job Description

Role Overview

The L1 + AV Technician will provide dispatch support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Key Responsibilities

• Provide L1 Audio-Visual (AV) support for conference rooms (device checks, resets, room readiness).
• Troubleshoot desktops and laptops (break/fix, replacements, warranty coordination).
• Support Microsoft Teams Rooms (MTR) and managed meeting room devices.
• Perform basic network and infrastructure checks (LAN ports, cabling, patch panels, power verification).
• Assist with printers (toner replacement, basic hardware issues).
• Provide smart-hands support under guidance from central IT.
• Coordinate with remote IT teams and third-party vendors when required.
• Support hardware from Microsoft, Lenovo, HP, Dell, and Apple.
• Maintain clear communication and follow SOPs, ticketing, and escalation processes.
• Be available for dispatch response within 48 business hours.
• Ability to perform physical tasks including lifting equipment and working at height (ladder/lift).

Must-Have Qualifications

• 24 years of experience in IT and AV support.
• Hands-on experience with AV hardware and meeting room technologies.
• Basic understanding of:
• Networking & TCP/IP
• Fiber & copper cabling
• Network infrastructure fundamentals
• Experience with Extron, Crestron, Crestron Fusion, and managed Teams Room devices.
• Ability to explain and troubleshoot different connection types (home/corporate).
• Strong customer service, communication, and documentation skills.
• CompTIA A+ certification (required for dispatch).

Good-to-Have Skills

• Experience with ITSM tools (ServiceNow, Jira).
• Exposure to AV-over-IP environments.
• OEM or vendor certifications.
• Prior experience in enterprise onsite environments.

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