Job Description

Job Description

Job description

Role Summary:

This role is ideal for someone , who has a unique combination of interpretation skills, refugee support experience, and a strong customer-service approach. As our Educational Sales & Student Outreach Advisor, you will guide prospective students through our program offerings, support their career aspirations, and ensure they feel seen, heard, and supported throughout their journey.

Key Responsibilities:

• Conduct consultations with prospective students—especially refugees and newcomers—to understand their goals and provide tailored guidance.

• Clearly communicate program offerings and benefits, assisting in the enrollment process.

• Act as a friendly and empathetic point of contact for walk-ins and referrals.

• Build trust and rapport with clients through culturally sensitive support and active listening.

• Participate in community outreach and newcomer populations.

• Use language skills (Arabic, Dari, Pashto, Tigrinya, Amharic, Ukrainian, Somali, Farsi, Urdu, Spanish or English) to support client understanding and comfort.

• Maintain organized records and follow up with students to ensure high-quality engagement and conversion.

• Contribute to a welcoming office culture that reflects the diverse backgrounds of our clients.

What You Bring:

• Experience working with refugees or newcomer communities (e.g., as an interpreter, community worker, educator).

• Strong interpersonal and communication skills, with a respectful and calm approach.

• Ability to work with people from diverse cultural and educational backgrounds.

• Multilingual skills—especially in Arabic, Dari, Pashto, Tigrinya, Amharic, Ukrainian, Somali, Farsi, Urdu, Spanish and English—are a significant asset.

• Demonstrated history of reliability, punctuality, and teamwork.

• Comfort in fast-paced, client-facing environments (such as info booths, community events, or busy offices).

• A natural talent for helping others feel welcome, supported, and understood.

Bonus if you have:

• Experience in education, teaching, or career counseling.

• Interpreter certification or formal training in client services.

• Knowledge of the refugee experience or other migration journeys.

Why This Role Matters:

This isn’t just a sales job—it’s a bridge-building role. You’ll be empowering students who may have faced serious challenges, helping them find new purpose and direction through education and career support.

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