Job Description

Title: QC/QA Technician

Salary: $60,000 - $70,000

Location: Houston, Texas

Position Summary:

The QC/QA Technician provides technical and quality assurance support to the U.S. business unit, including document verification, regulatory compliance, internal audits, customer interaction, and support for documentation and reporting processes.

Duties:

• Monitor and support compliance with FDA and other regulatory standards.
• Coordinate with Commercial and Logistics teams to resolve customer complaints and quality issues.
• Review and verify COAs/BOLs and terminal instructions; audit and maintain post-loading documentation (e.g., WONA Score Card).
• Complete customer questionnaires in coordination with the Supply Chain Manager and QA Supervisor.
• Document and report on product/service quality levels.
• Develop inspection standards and product inspection workflows.
• Create plans to reduce waste and improve process efficiency.
• Support error resolution and communicate findings to the appropriate teams.
• Train QA team members on inspection processes.
• Collaborate across departments to support continuous improvement initiatives.
• Perform other related duties as assigned.

Qualifications, Skills & Competencies:

• Bachelor’s degree or 3–5 years of related experience; or an equivalent combination of education and experience.
• Required: HACCP experience.
• Preferred: FDA, Food Safety, FSVP Compliance; customer complaint resolution; quality audits.
• Additional Plus: Experience in Cosmetics (MoCRA), USDA/Animal Feed, or Pharma regulations.
• Strong verbal and written communication.
• High dependability, organization, and time management.
• Demonstrated commitment to quality standards and continuous improvement.
• Familiarity with English language rules and composition.
• Technologically adept; proficient in Microsoft Office Suite.

Other Requirements:

• Mathematical proficiency with ratios, percentages, and graph interpretation.
• Strong reasoning and problem-solving ability for technical and abstract challenges.
• Bilingual in English/Spanish is a plus.

Certifications:

• FSVP, PCQI, and HACCP certified.

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