Job Description

Essential Duties and Responsibilities:

• Maintain comprehensive and accurate patient records, including demographics, medication lists, disease states, allergies, insurance, and prescription information. Utilize pharmacy management systems to screen for drug interactions.
• Process prescriptions and handle insurance billing, including troubleshooting Medicare Part B verification requirements.
• Submit prior authorizations and assist patients with financial support through manufacturer or foundation programs for high-cost oral medications. Serve as a subject matter expert for staff on financial assistance and billing for oral drugs.
• Provide guidance to staff regarding dispensing oral medications and navigating financial assistance programs.
• Ensure cost-effective drug ordering from vendors, and receive, verify, and process drug orders. Assist with recalls and the return of expired or unused medications.
• Prepare, label, and verify prescriptions in coordination with physicians or pharmacists. Obtain necessary signatures from patients or representatives, and maintain prescription documentation and daily reports.
• Document all patient interactions and outcomes in the EHR, and support patient monitoring activities, including refills, adherence, and persistence.
• Interact with patients regarding medication dispensing, financial assistance, and follow-up support.
• Uphold infection control procedures, policies, and regulations to maintain MID safety.
• Maintain central drug accountability records in compliance with regulations, including blinded studies and investigational products (IP). Oversee receiving, distribution, and destruction of IP at the Midtown site.
• Support label generation, IVRS IP management portals, and scheduling of monitor and audit visits related to drug accountability. Upload and review electronic documentation for accuracy.
• Collaborate with on-site pharmacy teams to ensure accurate collection of IP information and provide training and education as needed.
• Serve as a resource for all temperature monitoring systems across offices, and escalate any IP or temperature monitoring issues promptly to management.

Education & Experience:

• High school diploma required; associates degree in a clinical, scientific, or related field preferred.
• Minimum of 3 years of experience in clinical research, regulatory affairs, or oncology-related fields preferred.
• Pharmacy technician experience is a plus.

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