Job Description

Job Description

Job Description

Description:

At Matador Gas & Power, we are a leading provider of propane services, dedicated to delivering reliable, safe, and high-quality propane solutions to residential, commercial, and industrial customers. Our commitment to customer satisfaction is at the heart of everything we do, and we are seeking a motivated and customer-focused Customer Service Representative to join our team.

Position Overview:

As a Customer Service Representative at Matador Gas & Power, you will serve as the first point of contact for our customers, providing exceptional service through various channels including phone, email, and in-person interactions. You will assist customers with inquiries, service requests, account management, and troubleshooting, ensuring that all propane-related services are delivered efficiently and effectively. Your ability to understand customer needs, provide solutions, and build lasting relationships will be key to your success in this role.

Key Responsibilities:

• Respond to customer inquiries regarding propane delivery, billing, and services.
• Provide accurate product information and guide customers in selecting appropriate propane services for their needs.
• Schedule and coordinate propane deliveries, installations, and maintenance services.
• Manage customer accounts, including setting up new accounts, processing payments, and assisting with billing issues.
• Handle customer complaints or concerns with empathy, professionalism, and a solution-oriented approach.
• Collaborate with field technicians and other departments to ensure timely and accurate service.
• Process orders and maintain accurate customer records in the company’s database.
• Educate customers on propane safety protocols and company policies.
• Maintain a high level of product knowledge to provide expert guidance to customers.
• Follow up on service inquiries to ensure customer satisfaction.
• Assist with inventory management and stock requests as necessary.
• Perform other administrative tasks and duties as needed.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience, preferably in the propane or energy sector.
• Strong communication and interpersonal skills.
• Problem-solving abilities with a customer-first attitude.
• Ability to multi-task in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Knowledge of propane safety and industry standards is a plus.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive and confidential information.

Working Conditions:

• Office-based position with occasional field visits if required.
• Some evenings or weekends may be required depending on service needs.
• Occasional on-call support may be necessary during peak times.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and development within a rapidly growing company.
• A supportive and collaborative work environment.
• Commitment to safety and employee well-being.

If you're a motivated, customer-oriented individual with a passion for delivering exceptional service, we encourage you to apply today!

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