Job Description

This position is posted by Jobgether on behalf of Pluralsight. We are currently looking for a Customer Success Manager in the United States.

We are seeking an experienced Customer Success Manager to help clients unlock the full value of a leading technology learning platform. In this role, you will build strong, trusted relationships with enterprise customers, guiding them through onboarding, adoption, and renewal to achieve their business goals. You will work closely with senior technology leaders, influence adoption of best practices, and identify opportunities for expansion. This role offers the chance to combine strategic consulting, relationship management, and technical insight in a fast-paced, customer-focused environment.

Accountabilities

• Manage a portfolio of enterprise accounts from onboarding through renewal, ensuring long-term customer success and retention.
• Serve as a trusted advisor to senior technology leaders, proactively anticipating needs and mitigating risks throughout the customer lifecycle.
• Drive adoption of the customer engagement model, ensuring customers realize maximum value from the platform.
• Interpret data on product usage, customer health, and business outcomes to deliver strategic recommendations and corrective actions.
• Collaborate with sales and internal teams to secure renewals, drive expansion, and identify growth opportunities.
• Inspire organizational change within clients to encourage adoption of best practices and innovative solutions.

Requirements

• 5+ years of experience in customer success, consulting, sales, or professional services (or 3+ years with an advanced degree).
• Background supporting global enterprise customers, with exposure to both SaaS and on-premises solutions.
• Strong ability to build relationships with senior leaders such as CTOs, CIOs, and VPs of Engineering.
• Familiarity with software development lifecycles and IT workflows, with the ability to discuss technical concepts clearly.
• Experience using tools such as Gainsight and Salesforce is preferred.
• Ability to travel up to 25–50% as needed.
• Strong communication, organizational, and problem-solving skills, with the capacity to work independently in a fast-paced environment.
• Hybrid work expectation for those located within 45 miles of Westlake/Dallas, TX (on-site Tuesday–Thursday, remote Monday and Friday).

Benefits

• Competitive compensation with an OTE range of $108,000–$120,000 USD, depending on experience and location.
• Comprehensive medical, dental, and vision coverage.
• Unlimited paid time off, plus Summer Fridays.
• Wellness reimbursements and professional development funds.
• Complimentary access to the company’s learning platform.
• Hybrid or remote work options, depending on location.
• A culture rooted in trust, autonomy, collaboration, and continuous learning.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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