Job Description

Job Description

Job Title: Data & Research Manager

Department: Convention Sales

Direct Report: Director of Market Analysis & Research

FLSA Status: Exempt

About Visit Austin and Our Mission:

Visit Austin is charged with marketing Austin nationally and internationally as a premier business and leisure destination, thus enriching our community's overall quality of life.

Our values are our guiding principles and fundamental beliefs that define how we desire to work. Values create cohesion across the organization by establishing shared mindsets, behaviors, and expectations that allow everyone to do their best work.

Our Values : Austin is in our DNA | Listening empowers our work | We are all in this together | You matter | Celebrate wins and learn from losses | Execute with Purpose

Summary of Position and Duties:

Visit Austin has an immediate opening for a Data & Research Manager. This full time, exempt and salaried position will report directly to the Director of Market Analysis & Research and collaborate closely with the Conventions Sales & Services and Marketing departments to implement data driven decisions and understand the impact of Visit Austin’s investments across initiatives associated with the Austin Public Tourism Improvement District.

• Compliance with the Personnel Policies & Operations and the Financial Policies & Procedures manuals.
• Work closely with the Director of Market Analysis & Research, Director of Convention Services, Marketing and Strategic Relations.
• Work in concert with Convention Sales to create and maintain new hotel partner accounts.
• Manages Partner engagement with the CRM/Partnernet; serve as primary contact for external Partnernet inquiries
• Manage administrative aspects of the CRM, including troubleshooting and resolving issues logged by end users of CRM
• When needed, lead external trainings for Partners
• Work in concert with Convention Services and Convention Sales for the development and deployment of post-convention reports, including the economic impact analysis report
• On an ongoing basis, review research data subscription dashboards and provide summaries of key findings, trends, performance and actionable insights to the Director of Market Analysis & Research and Marketing leadership team to implement for TPID initiatives.
• Become an expert at maximizing the impact of our data subscriptions, including Zartico, FuturePartners and Key Data, among others.
• Assist Director of Market Analysis & Research with reports and data projects as needed.
• Have a good working knowledge of the software systems used at Visit Austin including, but not limited to, the CRM, Microsoft Office Programs and Google Suite.
• Excellent writing and communication skills
• Attend departmental and full staff meetings as required
• Attend industry events and meetings that are appropriate; occasional travel for conferences and education may be required
• Continue to take every opportunity to learn about the hospitality industry and take advantage of training opportunities when possible
• Perform other duties as required; be prepared for last-minute projects.

Key Qualifications and Skill Requirements:

• Must live in the Austin Metro Area or be willing to relocate to the Austin area due to in-person hybrid work schedules.
• Qualified individuals should be fully capable of taking direction and work well under pressure
• Bachelor’s degree preferred, along with 3+ years’ experience working with database management and/or business analysis, or equivalent combination of education and experience. Knowledge of a travel-related industry is a plus.
• Important personal traits are the ability to learn quickly, take initiative, work with little supervision, and manage multiple tasks and deadlines.
• Desired experience includes customer service and direct communication face-to-face, via telephone, virtual meeting and email.
• Expertise in Microsoft Office Suite and Google Gemini (or other AI tools). Skills test will be required during the interview process.
• Ability to define problems, collect and distribute information to appropriate parties, establish facts, and draw conclusions.
• Ability to engage and converse with a diverse group of people including executives, managers, and staff; ability to effectively present technical information and respond to questions
• Must have reliable means of transportation to attend off-site appointments and events
• Goal driven and solutions-based thinking towards problem solving

Visit Austin participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Visit Austin is an equal opportunity employer.

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