Job Description

Job Description

Job Description

Role and Responsibilities:

The Director of Behavioral Health is responsible for the strategic implementation, coordination, and oversight of all Behavioral Health services. This role ensures the effective delivery of care through strong program management, supervision of departmental staff, and integration of behavioral health within the primary care setting. The Director leads quality assurance initiatives, maintains compliance with licensing, contractual, and regulatory standards, and fosters positive relationships with patients, staff, and community stakeholders. The Director plays a key leadership role in advancing the department’s goals and ensuring services are accessible, evidence-based, and aligned with organization objectives.

FTCA Scope of Employment : Federal Tort Claims Act (FTCA) coverage is restricted to acts or omissions of a covered entity within the scope of employment of a covered individual. For actions to be within the scope of employment and be covered, they must: be within the approved scope of the project, including sites, services, and other activities. Duties, as outlined in this job description and the contract for services, align within the scope of employment for a Counselor and are therefore covered by the Federally Supported Health Centers Assistance Acts (FSHCAA) and the FTCA.

Scope of Project: Health Center Program

Service(s): General Primary Medical Care, Diagnostic Lab, Diagnostic Radiology, Screening, Coverage for Emergencies during and after hours, Voluntary Family Planning, Immunizations, Well Child Services, Gynecological Care, Obstetrical, Prenatal, Intrapartum Care (Labor and Delivery), Postpartum Care, Preventative Dental, Pharmaceutical Services, Case Management, Eligibility Assistance, Health Education, Outreach, Transportation, Translation, Additional Dental Services, Mental Health Services, Substance Use Disorder Services, Podiatry

Primary Site: OHCC-Main-3801 North Blvd.

Secondary Sites: OHCC-30789 Range Avenue, OHCC-3849 North Blvd., Admin Office-3949 North Blvd., OHCC Airline, OHCC Baranco-Clark, OHCC Colonial, OHCC Dental, Homeless Drop-In Center, Mobile Unit #1, Mobile Unit #2, School Based Health Centers

Essential Job Functions (including, but not limited to):

1. General Leadership & Ethics

• Satisfies core competencies.
• Adheres to OHCC’s core values: Commitment, Compassion, Diversity, Integrity, and Quality.
• Accepts responsibility for ensuring that performance meets the standards of the professional, ethical and relevant legislated requirements.

1. Program Management

• Leads and manages an integrated continuum of behavioral health care services across disciplines.
• Ensure all services comply with agency policies, contracts and regulatory requirements, while upholding the highest standards of ethics and accountability.
• Assist with the development and expansion of services to address the evolving needs of patients and staff. Promotion behavioral health programs and services to the community.
• Participate in site visits, regulatory reviews, and preparedness activities.
• Represent the department in internal and external meetings to enhance partnerships and service delivery.
• Collaborate with leadership, compliance, and quality teams to develop performance measures, prepare for audits, implement process improvements, and fulfill reporting requirements.

1. Quality Management
   • Apply quality and process improvement methodologies to evaluate and enhance behavioral health services and workflow.
   • Address patient grievances in alignment with agency grievance procedures.
   • Oversee continued education preapproval and CEU event process in compliance with NBCC and LABSWE standards.
   • Establishes quality benchmarks and develops policies/procedures to ensure service excellence.
   • Establish quality benchmarks and develop policies/procedures to ensure service excellence.
   • Conducts process evaluations to assess and improve departmental performance.
2. Supervision of Staff
   • Provide on-site and remote supervision of behavioral health staff across multiple locations.
   • Oversee staff development, performance, and accountability through regular supervision and guidance.
   • Reviews peer-reviewed patient charts and conduct quality assurance audits as needed.
   • Resolve staff concerns and supports team morale and professional growth.
   • Offers Board Approved Clinical Supervision to LMSWs per Louisiana State Board of Social Work Examiners standards.
3. Community Engagement
   • Build and maintain relationships with external stakeholders to support program expansions and strengthen referral networks.
   • Oversee planning and participation in community events that promote mental well-being.
   • Supports the promotion of Open Talks and other community CEU opportunities.
4. Reporting and Program Development
   • Analyzes and reports behavioral health data using spreadsheets and graphical summaries for committees and leadership.
   • Prepares and submits required reports to grantees and funders in a timely and accurate manner.
   • Develop program proposals to enhance or sustain funding.
   • Contribute to strategic planning by offering insights, recommendations, and action plans to improve operations, productivity, and service delivery.
5. Communication & Administrative Support
   • Demonstrates strong written and verbal communication skills.
   • Exhibits effective time management, organizational skills, sound judgement, and self-motivation.
   • Performs additional duties as needed to support administration and ensure continued compliance and high-quality patient care.

Required Education:

• Active Licensed Clinical Social Worker (LCSW) with Louisiana State Board of Social Work Examiners or Licensed Professional Counselor (LPC) with Licensed Professional Counselors Board of Examiners is required.
• A master’s degree in social work or master’s degree in counseling from an accredited institution is required.
• At least three (3) years of paid post-degree clinical experience providing mental health or substance use disorder services is preferred.

Skill, Licensure, and Knowledge Requirements:

• Minimum 5 years’ experience managing social services or public health programs preferred
• BLS for healthcare providers is required.

Physical Demands :

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.

Work Environment:

The work environmental characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Travel or Special Requirements:

Driving during the workday as well as local or out of state travel may be required to perform job duties.

Acknowledgement

I read and understand the requirements to fulfill the responsibilities associated with this job description.

I agree to abide by all the duties and responsibilities for the job including any reasonable request from my supervisor. I also understand that I will be evaluated based on these job specific performance standards.

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