Job Description

As our Express Adjuster you will investigate and resolve first and third party auto physical damage claims in a fast paced in-office setting by attempting immediate contact to confirm/review coverage. This is an entry level position where you will work under direct supervision. The hours of operation for this position are 7am - 7 pm CST, and flexible schedules are available! Position Responsibilities: Responsible for the intake, investigation, valuation, establishment of exposure and settlement of assigned claims within a stipulated monetary authority. Ensures that all assigned claims are concluded promptly, equitably, and economically within the provisions of the policy contract and in accordance with the damages presented. Take statements from insureds, claimants, and witnesses to investigate losses. Timely and accurately reserving exposures. Delivers the Best in Class Customer Service experience to all internal, external, current, and prospective Kemper customers. Position Qualifications: High School Diploma or G.E.D required. Minimum 6 months of entry level claims handling/claims intake experience is required OR 2+ year college degree can be substituted in lieu of experience. Bilingual Spanish preferred (*for Tucson/McAllen). Must obtain and maintain a valid insurance adjuster’s license as needed based on location and claim assignment for states that require a staff adjuster to be licensed. (*McAllen and Birmingham required). A passion for delivering outstanding customer service to agents and customers. Experience in non-standard auto a plus. Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary. Basic computer skills in Word, Excel, Power Point, and Outlook are essential. Must report the the office until fully trained and proficient. Position can then move to a hybrid role, with weekly reporting to the Henderson Claims Office required. The range for this position is $39,100-$52,100. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

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