Front Desk Agent with experience for PM shift. Job at B&B Hospitality Staffing LLC, Lincolnshire, IL

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  • B&B Hospitality Staffing LLC
  • Lincolnshire, IL

Job Description

Job Description

Job Description

Position Summary:
We are seeking a friendly, professional, and customer-focused Front Desk Associate to join our team for the evening shift. This role is essential to ensuring a welcoming and efficient guest experience. The ideal candidate will handle check-ins and check-outs, answer inquiries, and assist guests with professionalism and courtesy.

Key Responsibilities:

  • Greet and assist guests upon arrival and departure with a warm and professional attitude.

  • Handle the check-in and check-out process accurately and efficiently.

  • Answer phone calls, emails, and guest inquiries in a timely manner.

  • Provide information about hotel services, amenities, and local attractions.

  • Process payments and manage billing with accuracy.

  • Address and resolve guest concerns or complaints, escalating to management when needed.

  • Maintain front desk area clean, organized, and presentable at all times.

  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.

  • Ensure compliance with safety and security standards during the evening shift.

Qualifications:

  • Previous customer service or hospitality experience preferred.

  • Strong communication and problem-solving skills.

  • Ability to work independently and remain calm under pressure.

  • Proficient with computers and reservation systems (training provided).

  • Flexible, dependable, and punctual.

  • Availability to work weekends and holidays if needed.

Schedule:

  • PM Shift: 3:00 PM – 11:00 PM

What We Offer:

  • Competitive pay

  • Training and career growth opportunities

  • Supportive and team-oriented work environment

Job Tags

Local area, Flexible hours, Shift work, Weekend work,

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