Job Description

Job Description:

We are seeking a skilled Helpdesk Technician to join our Client's team. In this role, you will provide enterprise-level IT support by managing user accounts, troubleshooting operating systems, and ensuring smooth operation of identity and access management processes. Youll also assist with device management, resolve tickets efficiently, and apply ITIL/ITSM best practices to deliver exceptional customer service

Basic/expected:

• Computer power user at minimum
• Excellent customer service skills
• Basic experience/knowledge of Active Directory (Users and Computers specifically)
• Basic experience/knowledge of Office 365 and Okta (or other identity/SSO/MFA tools)
• Intermediate experience/knowledge of Windows OS
• Intermediate experience/knowledge of Office applications
• Basic experience/knowledge of iOS/macOS
• Basic understanding of the ITIL/ITSM methodologies

Preferred:

• 1-2 years of Enterprise IT support experience
• CompTIA A+/ITIL certifications
• MDM experience
• KB/ticketing application experience

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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