IT Support Specialist Job at Zitko Group Ltd, Fremont, CA

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  • Zitko Group Ltd
  • Fremont, CA

Job Description

IT Support Specialist – Enterprise Environment

We are looking for a skilled and proactive IT Support Specialist to join our growing technology team. This role is ideal for someone who thrives in a fast-paced enterprise environment and is passionate about delivering excellent end-user support while continuously improving processes and documentation.

What You’ll Do

  • Provide technical support for Microsoft Windows 11, Windows Server, and Office365 (with emphasis on Outlook and Excel).

  • Troubleshoot and administer Microsoft Exchange, including mailbox management and mail flow.

  • Configure, image, and deploy laptops and mobile devices (Dell, Apple, Samsung), including provisioning via Microsoft Intune and Apple Business Manager.

  • Manage MDM solutions, endpoint security, and wireless troubleshooting (Meraki).

  • Support end-user hardware lifecycle, from ordering to configuration and replacement.

  • Work with networking fundamentals, including TCP/IP, nslookup, ping, and traceroute.

  • Deliver intermediate support of Windows Server 2019/2022, including ADUC/ADSI and Group Policy.

  • Troubleshoot iOS/Android devices, SIM activation, and network connectivity.

  • Assist with server patching activities, service outage notifications, and log gathering.

  • Create and maintain runbooks, knowledge bases, and IT documentation.

  • Partner with vendors, provide cost-saving recommendations, and support emerging technologies.

  • Support remote teams across EMEA and APAC regions, including occasional on-call duties.

  • In-office position

What You Bring

  • 3+ years of service desk or end-user support experience in an enterprise setting.

  • Proven ability to document processes and maintain knowledge bases.

  • Experience with SharePoint, VMware, and Microsoft infrastructure tools.

  • Strong organizational skills with a detail-oriented approach.

  • Excellent communication, interpersonal, and time-management skills.

  • Ability to work independently, demonstrate leadership, and support global teams.

Why Join Us

You’ll be part of a collaborative team that values initiative, knowledge-sharing, and continuous improvement. This is a chance to work with a global workforce, support critical enterprise systems, and have a direct impact on employee productivity and satisfaction.

 

$70-85k PA.

Job Tags

Permanent employment, Work at office, Remote work,

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