Job Description

IT Support Specialist

We're looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

nVent is growing, and we want you to be a part of it! We are opening a new manufacturing facility in Blaine, MN, to support our expanding Data Solutions business. We are looking for hardworking individuals like you to join our dynamic team. Be part of our journey to shape the future and grow with us!

What You Will Experience In This Position:

• Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise
• Expedite issue resolution at manufacturing site by coordinating across IT teams
• Strong teamwork skills to collaborate effectively with key team members across different business segments to understand their needs and provide technical solutions
• Troubleshoot moderate to complex hardware, software, network, and operating system issues
• Lead projects to improve IT operations and systems
• Take ownership of issues to ensure timely resolution according to SLA
• Analyze, diagnose, and resolve moderately complex end-user problems
• Provide remote support for systems and applications
• Expedite issue resolution by coordinating with team members and management
• Accurately document details of issues, solve, and resolutions
• Maintain knowledge base articles to assist other technicians
• Identify appropriate assignment groups and transfer tickets accordingly
• Provide on-call support during non-business hours when needed.

You Have:

• Ideally 5+ years supporting Windows and iOS environments in large enterprises
• 2+ years of experience in Manufacturing environment supporting IT preferred
• Experience working with ticket management systems (Fresh-Service experience is a plus)
• Experienced knowledge of Windows 10/11, Office 365, iOS, device management, Tress System
• Experience with SCCM, Azure AD, Active Directory, O365
• Experience with disk imaging including PXE booting devices using SCCM
• Validated understanding of core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs
• Experience supporting the deployment and changes of networking infrastructure
• Maintain accurate inventory of IT assets
• Ability to lead executive relationships with poise and professionalism
• Strong problem solving and advanced troubleshooting skills
• Excellent written and verbal communication abilities
• Detail-oriented with strong documentation skills
• Ability to meet physical demands of role
• Desire to continuously expand your technical knowledge

We Have:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• Commitment to strengthen communities where our employees live and work
• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees

Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range: $23.90 - $44.40 Per Hour Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan both include a company match.
• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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