Job Description

The Offer

• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits
• Leadership Role

The Job

• Orientation (0,5 month): You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training.
• Front Office Operations (5,5 months): You will learn and assist in operations as a room controller and learn about operations from behind the front desk; learn to ensure that all groups are keyed and checked in and billing is noted in all reservations; learn to coordinate arrivals of groups such as tour and travel reservations and daily airline crew; learn to utilize the report and prepare for the arrivals of members of the loyalty program; learn to analyze the daily occupancy and reach out to airport subsidiaries that accommodate distressed passengers.daily occupancy and reach out to airport subsidiaries that accommodate distressed passengers.
• Reservations Agent (2 months): You will learn reservation computer system; receive and manage incoming reservation requests via telephone, email, or online booking systems ; assist guests in selecting suitable accommodations, based on their preferences, travel persona and availability; provide personalized and attentive customer service to guests, ensuring their needs and expectations are met; will learn and develop a comprehensive understanding of the hotel's offerings, including room types, programming, amenities, hotel facilities, area attractions, and promotional packages; enter and update guest information accurately in the hotel's reservation system; coordinate with other hotel departments to ensure all guest requests are met; identify opportunities to upsell hotel services, amenities, and upgrades to enhance the guest experience and maximize revenue; recommend additional offerings; handle guest complaints, concerns, or special requests promptly and effectively; take ownership of resolving issues and finding suitable solutions, collaborating with other hotel departments as necessary; ensure overall guest satisfaction. Learn to create an environment where our guests can experience the Cadillac Hotel where every detail is curated, tells a story and leaves a lasting impression and ensure a luxury level of service and hospitality is delivered to all who come to experience.
• Housekeeping Supervisor (1 month): You will learn to monitor the control of the labor and product costs; assist with the review of team member staffing levels and their assignments; learn to manage inventory; assist with daily and weekly forecasting, scheduling, and staffing; learn payroll procedures; learn various cost control methods; learn to make decisions that control costs; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; learn to understand revenue and expense tracking to ensure reporting accuracy.
• Front Desk Supervisor (3 months): You will learn to oversee the front desk agents; learn to handle walk over procedures; maintain hourly house counts; sell-out controls; room key controls; learn to train staff on upselling techniques; resolve guest concerns; assign tasks to front desk agents; provide training and support to front desk agents; maintain all front desk related equipment and a par stock of supplies; strategies to maximize occupancy and revenue; learn to review Housekeeping reports and follow-up; learn front desk manager duties and responsibilities such as yield management, forecasts, scheduling and staffing processes and daily management meetings.

The Profile

• You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education, and recent relevant work experience in the (ultra) luxury hotel industry.
• You have 5 years of recent relevant work experience in the (ultra) luxury hotel industry.

The Employer

Our client is not at all a casual affair; in fact, it’s one of the finest luxury hotels in all of the Miami Beach area itself. Inspired by Miami’s history as a classic destination hotspot.

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