Job Description

Job Description

Job Description

Job Description:
The Collections Specialist is a vital member of the MYMB System of Care. The Collections Specialist is under the supervision of the Collections Supervisor. The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable.
Pay: $17/hour
Schedule: In Office M-F 8:30am - 5pm
Type: Full-time
Work Location: In Office / In Person -  Ashford Dunwoody Road, Atlanta, GA 30338

• High School Diploma/GED – BS degree preferred.
• Current (five-years) of no felonies or substance abuse convictions.

• Must have two-years of continuous sobriety prior to hire, if a recovering alcoholic or drug addict and participate in a self-help program.
• 1 year of collections experience in the healthcare field preferred; preferably in the mental health and substance abuse field.
• Knowledge of insurance submittals procedures and medical forms and coding. 

• Strong problem solving, follow through, and analytical skills required.
• Excellent English; verbal and written communication skills required.
• Ability to work independently and to adapt to a fast changing environment.
• Proficiency in Microsoft Office including Excel, Word and other medical collections software.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency required.
• Must be able to speak clearly and concisely over the telephone.

• Thorough Identification and resolution of problematic claims issues.
• Resubmission of claims to insurance payers for payment and/or adjustment.
• Review of accounts based on insurance payer and services provided to patients to determine accurate contractual payment amounts.
• Resolve client-billing problems and rescue accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers to encourage payment of delinquent accounts.
• Fax documents to client accounts for effective follow up.
• Performs other duties assigned.

• Paid training
• Health insurance offered after 90 days
• Accrued PTO offered after 90 days
• Dental, vision, life insurance offered after 90 days
• Opportunity to grow into a leadership role
• Bonus structure after 90 days

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