Job Description

Surface Experts Technician

Do you have a knack for fixing things with your hands? Thrive doing something different every day? Do you have a background in refinishing tubs or countertops, or a background in commercial painting using HVLP sprayers? You might be the perfect Surface Experts Technician! We are looking for skilled technicians who take pride in their craft and enjoy solving problems for their customers.

A Day in the Life of a Surface Experts Technician:

We Offer:

• Competitive Base Salary
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

Duties:

• In the Field Daily: On the jobsite for 2 or more customers daily
• Complete work orders, customer service, and follow-ups
• Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication:

• Display world-class customer service for residents, building owners/managers, and others
• Keep progress up to date with notes and updates in our mobile apps
• Reach out to our Support Team on any issue or question

Follow Repair Process:

• Understand and utilize our processes
• Employ each tool in your custom tool-kit
• Problem-solve repairs with creativity

Preferred Qualifications:

• Experience working with your hands - This could be in construction, manufacturing, painting, or auto body work
• Experience working in facilities maintenance can be a big plus, but is not required
• An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
• Willingness to commit to learning new skills that may take months to master.

What We Value:

• Attention to detail
• Enjoy working with a team
• Ability to manage your own schedule
• Customer service experience
• Excellent work ethic

About Surface Experts:

Surface Experts does it all: Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels Almost Everything! We aim to be the "one place fixes all" for any kind of small surface damage.

• Traditional skills meet modern solutions: We deliver high-quality, long-lasting repairs with a smile.
• While many of our repairs are relatively small and straightforward, our competitors always want to completely resurface. Our repairs are often smaller than a dinner plate. This superior alternatives results in satisfied customers and long-term relationships. Our process minimizes materials in landfills while helping our customers save time and money!
• Our repair process needs minimal product usually just 1 to 2 tablespoons allowing our technicians to take everything they need with them in a small vehicle. Our method ensures a clean and smell-free experience, complete in less than two hours.

Vision:

• To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
• Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

Mission:

• Our mission is to develop outstanding teams by investing in strong relationships.
• Together, we work to solve our customers' problems by reducing the waste of time, money, and materials that end up in landfills.

Values:

• Serve Others
  • Put Relationships First
  • No Jerks
  • Be Humble
• Be a Problem Solver
  • Be Curious
  • Seek to Understand the Cause of the Problem
  • Work Smart
  • Constantly Improve
• Trust the Process
  • Be Organized
  • Be Teachable
  • Put Business Needs Above Personal Wants

Compensation: $20.00 - $25.00 per hour

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