Job Description

Job Description

Job Description

Adecco Healthcare & Life Sciences is hiring Patient Advocates in Louisville, KY ! This is onsite in a call center environment. Please read below and apply with an updated resume for consideration:

Type: Temp – Perm
Schedule: Monday through Friday, 10am to 6:30pm OR 11:30am to 8pm
Pay: $17.00 per hour

Responsibilities of the Patient Advocate:

• Review and process patients’ enrollment forms to the Patient Assistance Program (PAP)

• Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.

• Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process

• Schedule treatments to be sent to the patient or patient’s healthcare provider

• Support inbound and outbound phone lines for the PAP program

• Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.

• Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program.

• Prioritize workload to ensure patients’ enrollments are processed within specified timeframe

• Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician’s office staff.

• Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.

• Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.

• Execute day-to-day operations specific to the assigned program(s).

Qualifications of the Patient Advocate:

• High school diploma or equivalent

• Two (2) years of work experience in a customer service or customer focused role

• One (1) year of work experience in a call center environment.

• Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers

• Must have proven ability to provide consistently high-quality of service

• Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field is preferred but not mandatory

Why work for Adecco?

• Excellent Weekly Pay

• 401(k) Plan

• Skills Training

• Excellent medical, dental, and vision benefits

IMPORTANT: This Patient Advocate job is being recruited for by Adecco’s Healthcare & Life Sciences division, not your local Adecco Branch Office.

For opportunities available at Adecco Healthcare & Life Sciences go to - us/employers/industries/healthcare -life-sciences

Pay Details: $17.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Job Tags

Hourly pay, Weekly pay, Holiday work, Permanent employment, Temporary work, Work experience placement, Local area, Monday to Friday,

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