Job Description

Police Telecommunicator (Pooled Position)

Join to apply for the Police Telecommunicator (Pooled Position) role at University of North Carolina Wilmington .

Posting Date: 10/23/2025 | Closing Date: 11/09/2025

Benefits of Working at UNCW

Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full?time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full?time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.

As a full?time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy and the employee assistance program, many of which are offered free of charge.

Recruitment Range: $43,627 - $48,220

About the UNCW Police Department

The primary objective of the UNCW Police Department is to provide a safe and secure environment within which students, faculty, and staff can live, learn, and work. The department is comprised of two divisionsSupport and Operations. Telecommunicators, program managers, and command-level personnel provide administrative support for the various divisions. The department also employs full?time and part?time security guards who assist community members by performing building patrols, area patrols, escorts, and access to other departmental services.

Brief Summary of Work for this Position

This Telecommunicator position performs technical communications work in support of public safety operations. Work involves receiving emergency and non?emergency calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Telecommunicators are responsible for operating a variety of complex telecommunications and computer equipment, including multi?line phone systems, multi?channel police consoles, two?way radios, scanners, and Division of Criminal Information terminals.

Minimum Education and Experience Requirements

• High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work.
• Requires certification as a Division of Criminal Information (DCI) computer operator or the ability to achieve certification within 45 days of employment.
• Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Preferred Education, Professional Skills, and Experience

• Knowledge of the integral workings of a law enforcement agency, in particular the dispatch aspect.
• Willingness to communicate and effectively get along with the public.
• Oral communication skills are required. Knowing how to type is essential to being able to perform the job as Telecommunicator.
• Typing the Daily Police Bulletin, memos for officers, and some reports are all part of the Telecommunicator's responsibilities.
• Being able to communicate well with the public is a very important task. If a crime has been committed, it is important that the Telecommunicator get as many details as possible to pass on to the officer assigned to the call.
• The ability to rapidly check files in the computer is needed. The ability to listen for any radio traffic, telephone calls, and fire alarms and communicate with the person calling.
• The ability to read the written orders and read messages coming from agencies sending messages through the DCI Computer Terminal.

Required Certifications or Licensure

Certification as DCI computer operator. Once hired, the Telecommunicator must attend a re?certification class every two years to maintain certification.

Work Schedule

Full?time (40 hours per week) for 12 months per year. Rotating schedule, including nights, weekends, and holidays. The position is permanent.

EEO Statement

UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituentsexcept where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E?Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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