Printer Technician Job at Ricoh, Watertown, NY

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  • Ricoh
  • Watertown, NY

Job Description

Senior Field Representative, Field Services Support Reports To: Corporate HR Specialist

Position Overview:

Responsible for servicing and repairing a variety of office equipment at customer locations, primarily within a specific geographic area. May serve as a product specialist and occasionally take on Team Lead/Coordinator responsibilities.

Note: One (1) industry certification is required.

 

Key Responsibilities Technical Expertise & Support:

  • Specializes in servicing highly complex office products.
  • Provides second-level technical support to technicians.
  • Completes diagnostics, installations, removals, and retrofits.
  • Performs troubleshooting and repairs on B&W, color, and multifunctional devices.
  • Keeps up with technical training and digital competency requirements.

Training & Mentoring:

  • Delivers on-the-job training and technical seminars.
  • Acts as a role model and positive influence within the team.
  • Encourages continuous improvement.

Territory & Inventory Management:

  • Manages own territory and call handling processes effectively.
  • Maintains accurate parts inventory and adheres to backup plans.
  • Supports sales partners with leads and upgrade opportunities.
  • May assume Field Technology Service Manager duties as needed.

Customer Service:

  • Handles the most complex customer interactions with professionalism.
  • Maintains strong communication with customers to ensure satisfaction.
  • Manages “car stock” inventory responsibly.

 

Required Qualifications:

  • Completion of technical school and 3+ years of related experience.
  • Minimum of 2 years as a Technology Service Consultant I.
  • At least one industry certification and 2 years of consistent performance.
  • Valid state driver’s license and insurance per company policy.

Skills & Abilities:

  • Expert knowledge of electro-mechanical devices and assigned equipment.
  • Strong interpersonal, communication, and customer service skills.
  • Ability to follow technical documentation and publications accurately.
  • Demonstrated problem-solving and fine motor skills.

 

Working Conditions

  • Frequent travel between customer sites (or walking in urban zones).
  • Exposure to minor hazards, solvents, and chemical cleaners.
  • Physical effort required (lifting up to 50 lbs, pushing up to 400 lbs).
  • Regular standing, bending, kneeling, and use of hand tools.
  • Work may include shift hours, overtime, and on-call duties.
  • Requires interaction with dispatch, parts departments, management, and customers

About Ricoh:

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

Job Tags

Full time, Work at office, Shift work,

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