Job Description

Program Coordinator – Volunteer Recruitment, Training & Retention

Travelers Aid / Philadelphia International Airport (PHL)

Location: Philadelphia, PA

Employment Type: Full-time/Part-time

About the Role

Travelers Aid is seeking a dedicated and dynamic Program Coordinator to lead recruitment, training, and retention efforts for our volunteer-based airport guest experience program at Philadelphia International Airport (PHL) . This individual will manage all aspects of volunteer onboarding, skill development, and engagement—building a diverse and empowered volunteer community that enhances the traveler experience.

The ideal candidate is a proactive communicator, highly organized, and passionate about volunteerism and community engagement.

Key Responsibilities

Volunteer Recruitment

• Develop and implement recruitment campaigns via social media, community outreach, job fairs, and partnerships.
• Cultivate relationships with schools, universities, community groups, and corporate partners.
• Represent Travelers Aid at public events to promote the volunteer program.

Volunteer Training

• Design and deliver comprehensive training programs including orientation, safety protocols, and customer service standards.
• Lead engaging training sessions and organize periodic refresher workshops.
• Create a peer mentorship system to support new volunteers.

Volunteer Retention

• Establish retention strategies such as recognition programs, milestone awards, and consistent feedback.
• Monitor performance and satisfaction, addressing concerns and recommending improvements.
• Foster a supportive and inclusive environment to keep volunteers engaged.

Administrative Support

• Maintain accurate volunteer data, including hours, training completion, and feedback.
• Support budget planning for recruitment, training, and recognition initiatives.
• Ensure all activities comply with PHL regulations and best practices in volunteer management.

Collaboration & Growth

• Coordinate with airport departments to align volunteer services with operational needs.
• Partner with internal teams to ensure volunteer satisfaction.
• Stay current on trends and attend professional development opportunities to enhance program quality.

Who You Are

• Proven experience in recruiting and retaining diverse volunteer teams.
• Strong communication and interpersonal skills, with a focus on empathy and clarity.
• Collaborative, solution-oriented, and comfortable in fast-paced environments.
• Bilingual (English/Spanish) is a plus.

Why Join Travelers Aid?

• No two days are the same—your work will be dynamic and impactful.
• You'll collaborate with a team of dedicated, supportive, and inspiring people.
• You'll make a difference every day in the lives of travelers and volunteers alike.

Please include a cover letter including:

In your cover letter, please address the following questions to help us better understand your experience and approach to volunteer program management:

1. Public Speaking Assessment:
2. On a scale of 1 (lowest) to 5 (highest), how would you rate your public speaking skills? How would your manager rate your skills?
3. Change Management Example:
4. Describe a situation where you had to implement a change in your volunteer program.

• How did you communicate this change to your volunteers?
• What was the outcome?

1. Volunteer Recruitment Success Story:
2. Share details about your most successful volunteer recruitment effort to date.

• What type of event or campaign were you recruiting for?
• How many volunteers did you recruit, and in what capacities did they serve?
• What were the goals of the campaign, and did you and the volunteers meet those goals?
• Include any other relevant details or outcomes.

1. Community Engagement in Philadelphia:
2. What groups or organizations (e.g., civic organizations, religious institutions, schools, etc.) are you currently connected to in the Philadelphia area ?

• Who could you approach to arrange a volunteer recruitment engagement activity?

Travelers Aid International is an international network of social service agencies, airports, and train stations offering a safety net for people in transit. At PHL, we operate a volunteer-based guest experience program that connects travelers with assistance and support.

Job Tags

Similar Jobs