Job Description

Job Description

• $20.00 - $22.00 / hour
• Full Time Availability
• Dental, Vision, Prescription, Medical Benefits

SSP America operates multiple restaurants in the Fredrick Douglass Greater Rochester Airport. As a Shift Supervisor at SSP America, you play a vital role in overseeing the receipt and execution of food orders, ensuring high-quality dishes are served to guests, and managing the efficient setup of the kitchen and front of house so that team members have the resources they need for seamless operations throughout their shift.

Take the next step in your career by joining our team! We have a unique work environment that you’ll only experience at SSP America!

Why Work With Us:

• Enjoy a unique working environment without the rush of Uber Eats, Grub Hub or DoorDash services.
• Focus on providing exceptional in-house dining experiences.
• No early mornings or late-night shifts – work hours are designed to prioritize work-life balance.
• Collaborate with a close-knit team passionate about great food and hospitality.

Responsibilities as a Restaurant Shift Supervisor includes:

• Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members. 
• Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
• Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
• Communicate and clarify major job duties, priorities, and expectations to team members
• Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
• Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly.
• Assist team members in developing the skills and abilities necessary for improved performance.
• Ensure that products are of the highest quality.
• Responsibility for overseeing cash duties.

Qualifications and Experience

• At least 18 years old
• High School Diploma or equivalent
• Minimum of 1 year of experience in the food & beverage industry
• Full Service and/or Quick Service restaurant experience, preferred
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Excellent written and verbal communication

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

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