ABOUT THE ROLE
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Provides timely and accurate tickets to customers ensuring the smooth flow of traffic across the scale. Assists in the coordination of truck dispatch orders to ensure maximum efficiency of trucking.
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WHAT YOU'LL ACCOMPLISH
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• Provides excellent customer support to internal and external customers.
• Ensure that all COD order money is collected and properly documented. Prepare deposit bags in accordance with company policies.
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• Ensures that tickets are verified for numbers, dated and time accuracy and ensure that customer trucks (internal and external customers) leave the yard properly loaded.
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• Ensures that safety, compliance, environmental and DOT requirements are followed at all times.
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• Coordinates truck dispatch to jobs with orders received from Dispatch Office and operates computer to produce appropriate customer tickets. Verifies tickets for numbers, date and time accuracy. Collects COD money and properly records it.
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• Sends transaction register and ticket copies to main office on daily basis. Transfers all files and tickets transfer files at least twice daily. Answers phones and takes accurate messages for others in their absence.
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• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
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