Job Description

Overview Social Media & Community Manager (Hybrid) at Homebase. You’ll join a bold, fast-moving team that’s obsessed with helping small businesses thrive. You will build authentic connections, transform followers into an engaged community, and drive measurable business growth by managing our social presence and customer advocacy efforts. Responsibilities Social Media Excellence: Own and elevate our organic social strategy across Instagram, TikTok, Facebook, LinkedIn, Twitter/X, and emerging platforms. Create compelling daily content that sparks conversations, drives engagement, and builds a community of small business owners who champion our brand. Community Building & Engagement: Transform followers into an active, supportive community. Respond to customers, moderate discussions, and create interactive experiences that make our social channels the go-to destination for small business insights and success stories. Customer Advocacy Program Leadership: Build and launch a customer advocacy program from scratch. Identify power users and create exclusive experiences that turn satisfied customers into vocal brand champions who drive social proof and referrals. Cross-Functional Partnership: Collaborate with Creative, Product Marketing, Content, Growth, and Customer Success teams to amplify impact across marketing initiatives. Qualifications 5-7 years managing organic social media and community for B2B SaaS or technology companies, with proven ability to grow engaged communities (Slack, Discord, etc.) and drive measurable business impact. Portfolio showing campaigns and adaptable voice across platforms. Experience building or managing customer advocacy, community, or ambassador programs. Track record of turning customers into advocates and creating user-generated content at scale. Analytical mindset with proficiency in social listening and analytics tools (e.g., Hootsuite, Talkwalker) and ability to translate data into actionable insights; experience measuring engagement and business outcomes. Willingness to experiment with AI tools to improve workflows and scale impact. Familiarity with tools like ChatGPT, Claude, Midjourney; balance automation with human connection. Strong cross-functional collaboration and communication skills; able to influence without authority and manage up/down/across the organization. The Homie Way Be Customer Obsessed – Solve problems with empathy and creativity. Move Fast, Learn Fast – Experiment, take action, and grow daily. Own Your Impact – Think big, focus on what matters, and stand behind decisions. Master Your Craft – Excellence fuels impact; show up, step up, and make your mark. Win Together – Put goals over roles; lead with trust and connect to our mission. What We Offer United States: Ownership & Financial Security: Stock options + 401(k) with 4% match Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options Flexible Time: Unlimited PTO (salaried) + company holidays Family Support: Up to 12 weeks of paid parental leave (after 6 months of service) Protection Plans: Life insurance + short/long-term disability coverage Work Your Way: Work From Anywhere Month + meeting-free weeks yearly Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days Hybrid Rhythm: In-office Tuesdays and Wednesdays to accelerate collaboration Canada: Ownership & Savings: Stock options + TFSA/RRSP with 4% company match Health & Wellness: Comprehensive medical, dental, and vision for you and dependents Time Flexibility: Flex time off + company holidays + designated focus periods Family Support: Maternity/Parental Leave EI top-up support after 6 months of service Work Your Way: Work From Anywhere Month + meeting-free weeks yearly Protection Plans: Life insurance + short/long-term disability coverage Workspace Perks: Meals provided, team offsites, and Customer Days Hybrid Rhythm: In-office Tuesdays and Wednesdays to accelerate collaboration Interview Process Meet the Talent Acquisition team (Josh D.) Meet the Hiring Manager (Cassie V.) Talent Showcase Meet Cross-functional Partners Background Check + Offer Stage Welcome to the team, Homie Belonging at Homebase We’re committed to fostering a welcoming space where every Homie can be their full self. If you’re excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply. Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Legal & Accessibility At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all. Seniority level: Mid-Senior level Employment type: Full-time Job function: Marketing and Sales Industries: Software Development Referrals increase your chances of interviewing at Homebase by 2x. Get notified about new Community Manager jobs in San Francisco, CA. #J-18808-Ljbffr Homebase

Job Tags

Similar Jobs