Job Description

St. James Hotel - Banquet Intern

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

The targeted hiring range for this position is $18.17 - $23.65 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.

Our benefits package for part-time employees includes a 401(k) match, employee discounts and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching, all designed to support your health and financial security.

Job Description

We are seeking a motivated Banquet Intern to join our team at the St. James Hotel. The successful candidate will support the Banquet team in setting up & assisting with events, gaining hands-on experience in food and beverage operations, guest service, and event execution. This internship is an excellent opportunity to learn how to deliver exceptional guest experiences and support the smooth operation of banquet functions.

Key Responsibilities:

• Execute and supervise the duties of banquet servers, bartenders, and house personnel.
• Ensure staff effectiveness through effective communication, coaching, counseling, and performance appraisal.
• Enforce systems, policies, and procedures, providing educational and development opportunities.
• Act as the department head in the manager's absence, representing the hotel to clients, guests, and vendors.
• Investigate and resolve service complaints to maintain high guest satisfaction and peak staff performance.
• Ensure all banquet spaces are clean, organized, and prepared according to daily, weekly, and monthly schedules.
• Master and utilize Point of Sale, Sales & Catering, and Inventory Management programs for billing, stock requisition, and inventory management.
• Assist in recruitment, selection, orientation, and training of new staff, maintaining a safe, secure, and legal work environment.
• Comply with all Health Code guidelines to ensure safe handling of consumables.
• Coordinate activities with all departments to provide efficient and timely services.

Qualifications

• Proficient in Word, Excel, Outlook, and Internet applications.
• Excellent verbal, written, and communication skills, with strong attention to detail and interpersonal relationships.
• Strong critical thinking, problem-solving, and prioritization skills.
• Ability to follow instructions in written, oral, or diagram form.

Preferred Qualifications:

• Previous supervisory experience.
• Experience with Point of Sale, Inventory Management, and Sales & Catering systems.

Why Join Us:

• Be part of a historic and prestigious establishment.
• Engage in a dynamic and rewarding work environment.

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