Job Description

Chick-fil-A Brentwood is seeking a Training & Development Manager to lead all aspects of their team's training, development, and growth. This is a key position for a top-performing Chick-fil-A restaurant known for its high volume and commitment to excellence and community. The ideal candidate will be a natural mentor who is people-oriented, detail-oriented, and possesses strong communication and project management skills. The Director will be responsible for ensuring operational excellence and investing in the professional and personal growth of team members.

Responsibilities include:

• Leading the Certified Trainer (CT) team and owning the CT program.
• Implementing and managing training programs such as Pathways and Frontlines.
• Conducting regular one-on-one meetings with team members to provide feedback and support their growth.
• Participating in the hiring and onboarding process.
• Developing and scaling training programs to prepare for potential future expansion, including the opening of a second restaurant.
• Spending partial time in operations to observe, coach, and provide feedback to new team members and Certified Trainers.

Qualifications:

• A minimum of 5 years of leadership experience in training, or development-focused role.
• Experience in a high-volume, fast-paced environment is preferred, but strong leadership skills are essential.
• A bachelor's degree is preferred, but significant history, experience, and a strong personality will be considered in its place.
• Experience in hospitality or a similar service-oriented industry is a plus.
• Bilingual (Spanish/English) is a nice-to-have asset.

Compensation & Benefits:

• Competitive Salary
• Generous PTO Plan
• 401(k) with an employer match.
• Comprehensive Benefit Plan
• And More!

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