Chat Support Agent Job at Tomtek Malaysia Sdn. Bhd., California

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  • Tomtek Malaysia Sdn. Bhd.
  • California

Job Description

Chat Support Agent Location California :

We are seeking a reliable and customer-focused Chat Support Agent to join our growing remote support team. As a Chat Support Agent, you will provide real-time assistance to customers through our online chat platform, helping resolve inquiries, issues, and guiding them through products and services.

Key Responsibilities:

  • Respond promptly to customer inquiries via live chat
  • Provide accurate, valid, and complete information using the right methods/tools
  • Handle customer complaints and provide appropriate solutions within time limits
  • Identify and assess customers' needs to achieve satisfaction
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Document all interactions clearly and concisely

Requirements:

  • High school diploma or equivalent
  • Excellent written communication skills
  • Typing speed of at least 40 WPM
  • Basic computer proficiency and ability to multitask
  • Reliable internet connection and a quiet workspace
  • Positive attitude and willingness to learn

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 20 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 10 hour shift
  • 12 hour shift
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Overnight shift
  • Rotating shift
  • Split shift

Work Location: Remote

Job Tags

Hourly pay, Full time, Part time, Remote job, Flexible hours, Shift work, Night shift, Rotating shift, Day shift, Afternoon shift,

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