Job Description

Job Description

The Clinical Manager/Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back-office center operations, which may include but is not limited to: clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent in this role oversees the hiring, performance management, training and day-to­ day functions of center team members, including but not limited to: Care Promoters (all levels), Pharmacy/Medication Technicians and X-ray Technicians. He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Clinical Case Manager/Center Clinical Manager demonstrates thorough knowledge and proficiency in healthcare data analytics, clinical protocols and leadership to ensure the center's successful operation.

M-F 7:30am to 4:30pm or 8am to 5pm

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
• In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.
• Will manager 7-9 medical assistants
• Ensures proper back-office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages.
• Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.
• Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/ST ARS/Clinical Gaps) and support our core model.
• Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.
• Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment.
• Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover.
• Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of the clinic.
• Completes all required training to dispense medications from medication room.

KNOWLEDGE, SKILLSAND ABILITIES:

• Highly developed healthcare operations and clinical acumen
• Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures
• Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work
• Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance
• Ability to nurture and maintain high clinical staff engagement and low turnover
• Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff
• Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time
• Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
• IV Therapy certification for LPNs where required by State Board of Nursing
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required within first 90 days of employment

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