Job Description

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.

Leidos QTC Health Services is seeking a Clinical Operations Manager to join our Mobile Clinic Operations team. You will manage a team of Travel Supervisors by monitoring licensure requirements, reviewing regulatory training, and conducting regular audits to maintain adherence to legal and professional standards.

Primary Responsibilities:

• Manage processes and procedures to ensure a timely and quality completion of work according to client’s contractual obligations
• Manage day-to-day team activities and assignments for Clinical Staff
• Ensure clinical staff members comply with all applicable state and national healthcare laws, by monitoring licensure requirements, review of ongoing regulatory training, and conducting regular audits to maintain adherence to legal and professional standards
• Manage and monitor correct examinations, tests and specialists required for each case is confirmed through training and quality check processes
• Ensure team coordination and communication to effectively and efficiently complete the operational workflow
• Assist in providing timely and exceptional training for mobile clinical operations Clinical Team
• Communicate with internal and external customers to best serve the MCO program
• Manage and troubleshoot the resolution of claimant, provider, and client issues
• Communicate with operational teams and other departments companywide to ensure the use of best practices operational excellence in workflow standardization methodologies
• Train team members on workflow and contractual modifications expeditiously
• Develop and adhere to processes focused on exceptional customer service and ensure immediate escalation of issues which can negatively impact LQTC reputation.
• Evaluate employees' job performance as associated to workflow processes
• Prepares timely weekly, monthly, quarterly, and annual reports
• Perform other duties and responsibilities as assigned

Specific Duties and Experience:

• Develop an excellent working knowledge of all contracts covered by the mobile clinical operations department
• Maintains clinical standards for various contracts
• Coordinate with departmental leadership and others as needed for workflows, policy and procedure updates
• Communicate daily with the various departments within Clinical Operations to ensure mission success
• Hold weekly meetings with all applicable departments (VAO, CLS, PR, etc.) to discuss operational strategies and updates
• Identify and resolve all workflow concerns
• Report overall progress to departmental leadership efficiently and effectively

Required Qualifications:

• Bachelor’s degree in Healthcare or Business, or related field from an accredited college, or equivalent experience/combined education
• 7 years demonstrated management/supervisory and project management experience
• 10 years of experience practicing as an LVN/LPN or higher
• A current, active, clean, clear and unrestricted LVN/LPN License
• An ability to apply and obtain a Nurse Licensure Compact (NLC) to operate across the United States
• A BLS (AED) certification or higher
• A valid U.S. Driver’s License and ability/willingness to drive between work locations.
• Candidates must reside within commutable distance to our San Antonio Corporate Office
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Additional Information: 

• Training: 4 weeks of structured training including compliance, shadowing, and clinical operations. In addition to a 90-Day training period
• Shift: Typically Monday through Friday from 8:00am - 5:00pm, with the exception of travel (some flexibility with start time)

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations. 

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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