Job Description

JOB ID 22929 - Customer Success Specialist

Location:  Jacksonville, FL - This position is onsite

Pay: $21.60 hr

Type: Contract To hire
Hiregy benefits available during the contract period:
Hiregy associate perks:

Schedule: Monday to Friday 8:30am - 5:00pm

Hiring timeline:  Late Jan 2026

The Customer Success Specialist is responsible for maintaining customer accounts with a variance of responsibilities, excellence, and potential expansion for each one. To be successful, you must be meticulous, positive, energetic, and reactive if necessary.

• Serve as the primary point of contact for customers, managing daily communication via email and phone to ensure satisfaction and timely issue resolution.
• Process and enter purchase orders from distribution centers, arrange freight for deliveries, and coordinate with freight companies to meet shipping requirements.
• Maintain accurate inventory records, update pricing, confirm purchase orders, and ensure compliance with minimum order requirements.
• Collaborate with internal departments to address supply chain or quality assurance issues, providing clear updates and follow-ups on pending matters.
• Keep detailed account logbooks updated with essential information (product locations, freight matrices, and order requirements) to support efficient and accurate order placement.

Nice to have:

• Order processing
  

Required:

• Must have related recent experience with client calls, strong preference for order processing
• Must be MS Office proficient including MS Excel
• Ability to maintain a positive attitude in a demanding, fast-paced environment
• High school diploma or equivalent
• Background check required

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