Job Description

Job Description

Job Description

Overview: 

We are looking for a candidate with great customer service skills and previous food service experience (some bartending experience is a bonus!) to join our team here at Atwell Suites KCI! The individual in this role will be cross-trained on front desk, bartending, and kitchen responsibilities.

• Primarily Evening shift - need late afternoon/evening availability!
• Morning/early afternoon availability is a bonus!!
• Weekend availability 
• Overtime, as needed
• Holidays, as needed

Primary Front Desk Duties and Responsibilities:

• Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure necessary identification is taken from guests at check-in.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
• Accurately record guest information and preferences in the Hotel’s internal system.
• Check guests out; resolve any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.

Primary Cook Duties and Responsibilities:

• Prepare ingredients to use in cooking; check the quality of ingredients prior to use.
• Cook food with various utensils or grillers; check food while cooking to stir or turn.
• Follow proper procedures in handling food to ensure health and sanitation guidelines are met.
• Clean work area, freezers, kitchen area, and dish area to ensure proper cleanliness is maintained; keep a sanitized and orderly environment in the kitchen.
• Demonstrate a professional and pleasant demeanor when interacting with visitors, vendors, and associates.

Primary Bartending Duties and Responsibilities:

• Use great customer service skills by greeting guests pleasantly as they approach the bar/front desk, taking and preparing their orders promptly, and creating an overall friendly interaction.
• Prepare beverages using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. 
• Accurately process all cash and credit card transactions using established procedures.
• Check guest identification in accordance with federal law.
• Follow established Hotel safety protocols and procedures at all times.
• Ensure that all liquor is properly secured before, during, and after every shift.
• Other duties as assigned.

Qualifications and Requirements:

• 1 year of experience in a similar front desk/customer service role is preferred.
• 1 year of experience in a similar bartending, food service, kitchen, or line cook role is preferred.
• Must be 21 years or older!
• Cash handling experience is preferred.

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