Job Description

Tommy’s is looking for an experienced HR Manager to lead human resources activities for our corporately operated retail car wash stores (TXO), consisting of 18 locations across 4 states with the expectation of steady growth. This role will partner with Tommy’s corporate HR and Operations teams to lead and direct all aspects of HR for those locations, including recruitment, hiring, onboarding, employee relations, performance management, training and development, compensation and benefits administration, and ensuring compliance with employment laws in a professional manner.

What can Tommy's offer you?

• Base pay and eligibility for annual profit-sharing bonus
• Full insurance package including Health, Dental, Vision, Accident, Life, Disability, Critical Illness, Employee Assistance
• 401k match and complimentary financial planning services
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Growing nationwide brand / presence

Position Responsibilities:

• Recruit the best talent and oversee full-cycle recruiting (talent acquisition – possible replacement for recruiting) process
• Lead and manage Recruiter as direct report
• Oversee new hire onboarding on-site, ensuring all new team members completed required steps and understand their training plans
• Administer quarterly performance reviews and compensation process
• Manage internal moves process for position transfers or promotions requesting internal letter from payroll and initiating delivery/signature
• Create an engaging workplace culture leading by example, promoting a positive environment and proactively seeking feedback from team members
• Drive team member development and peak performance, ensuring completion of training programs for all team members
• Partner with corporate HR team to deliver leadership training and develop other new training initiatives as needed
• Partner with corporate HR team to utilize Predictive Index assessments as desired throughout recruitment and development
• Manage process for and oversee discipline and termination of team members in accordance with policy
• Mentor and coach leaders on how to manage team members, stepping in where needed to guide and lead difficult conversations
• Administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations or wrongdoing, and terminations
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in HR, talent management, and employment law
• Assist in the development and implementation of HR policies, managing team member concerns, and advising leadership on personnel matters
• Ensure compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance
• Oversee safety and partner with corporate HR team to ensure proper practices and standards are maintained
• Engage with corporate HR team on payroll and benefit administration needs
• Partner with the HR and Operations leaders to develop and execute HR strategies, aligned with business goals
• Perform all other duties as assigned. Duties and responsibilities may change at any time, with or without notice.

Position Qualifications & Candidate Attributes:

• Bachelor’s degree in Human Resources, Business Administration or related field preferred
• 5+ years of human resources management experience required, preferably in a retail environment
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
• Strong organizational and time management skills; ability to multitask and prioritize workload
• Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound decisions
• Thorough knowledge of employment-related laws and regulations
• High level of integrity, professionalism, and confidentiality
• Displays dependability with a strong sense of urgency and results-orientation
• Views team member satisfaction as a high priority; exhibits a positive can-do attitude
• Displays a strong initiative and drive to identify gaps and fill them
• Technical savvy and proficient in Microsoft Office
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems
• Responsible for promoting a safe work environment

Work Environment and Physical Demands:

This job operates primarily in a professional office environment and secondarily in a retail car wash environment. Standard office hours are Monday through Friday from 8:00am - 5:00pm; however, operating store hours are Monday through Sunday from 7:00am - 9:00pm, and this role will need to be available as needed during operating hours. This role operates primarily indoors with travel expectation up to 25% visiting stores. While visiting stores, this role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

To successfully perform the essential functions of this job, team member must be able to:

• Work and commute in all weather conditions
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information
• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
• Work in a fast-paced environment where they will often be multitasking
• Move about inside the office to access standard office equipment
• Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer
• Remain in a stationary position 50%+ of the time, alternating between sitting and standing
• Ability to move and lift up to 30 pounds
• Drive between company locations and/or vendors or suppliers as needed while on job
• Frequently stand and move about inside fast-paced car wash environment tolerating a louder than normal work environment and exposure to the elements at times

Overview of Tommy Enterprises Companies:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

Tommy’s Express Operations consists of a number of corporately owned Tommy’s Express car wash locations across the country. This is a quickly growing operation with intentions to open or acquire 3-5 new locations per year through the launch of Tommy’s Express Capital , a new private fund strategy.

Tommy Car Wash Systems (“TCWS”) is the power behind our Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, MI.

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