Job Description

Job Description

Job Description

General Summary

Working for Realty Operations Group means being part of a team dedicated to delivering a best-in-class apartment living experience. We maintain a superior group of professionals united by a common commitment to the highest level of integrity and business ethics in all our dealings. At Realty Operations Group, we are committed to innovation and creative problem-solving. We provide our team members with constant training, development opportunities, and career advancement in a fast-paced environment. We are looking for the right candidate to join our Property Operations Team as a Residential Property Manager. The Property Manager will report directly to the Senior Property Manager of the portfolio and liaise with tenants, supervise building staff, service providers, and the home office, and will have fiduciary responsibility for the proper care and maintenance of the properties entrusted to them.

Essential Job Function / Responsibilities:

• On behalf of ownership, act as the primary point of contact for all matters related to the successful day-to-day operation and maintenance of the properties, consisting of three residential buildings and 900 units.
• Train and supervise an associate and building staff to ensure efficient property operations, monitor staff performance to maintain high standards of service.
• Deliver best-in-class customer service through quick and effective response to resident inquiries and repair requests, addressing escalated resident concerns promptly. Drive the organization toward industry-leading repair and response times.
• Effectively manage/coordinate the vacant apartment turnover process, working closely with vendors and building staff.
• Manage and develop property management and building staff to ensure a high level of performance.
• Execution and implementation of Newport initiatives, including overseeing the integration and effective management of digital platforms such as Moved.com and Happy.co, to enhance tenant experience, streamline property operations, and ensure seamless service delivery. This involves training staff on new systems, and monitoring performance metrics to achieve operational excellence.
  1. Use data/dashboards/feedback in Happy Co to report a clear and complete picture of your properties so that you can make smarter decisions that elevate conditions, effectively manage your teams and create a community your residents love to call home.
• Ability to read, interpret, manage, and report on a Profit & Loss Statement.
• Prepare and present detailed reports on property performance, financial status and strategic initiatives to senior leadership.
• Manage property budgets, including assisting the Senior PM to forecast and financial plan for your portfolio.
• Monitor and control operating expenses to ensure budget adherence and financial optimization
• Conduct regular property condition assessments to evaluate, identify and address building and common areas in need of repair or improvement. Developing and prioritizing action plans for addressing building conditions.
• Coordinate and supervise maintenance and repair work to ensure properties are well-maintained and to protect assets (i.e. common areas, boilers, roofs, fire protection, CCTV).
• Identify, evaluate, and select vendors and service providers for property maintenance and repair needs, negotiating bids with vendors to ensure competitive pricing and quality of services.

Requirements:

• Bachelor’s degree preferred but not required.
• A minimum of 5 years of multifamily property management experience; luxury high-rise experience strongly preferred
• Proven experience managing a large team, including both property management and maintenance staff.
• Familiarity with Yardi and RentCafé is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Availability to respond to after-hours emergencies as needed.
• Strong knowledge of budgeting and financial reporting, labor relations, procurement, and building mechanical systems.
• Highly organized, detail-oriented, and self-motivated.
• Excellent written and verbal communication skills.
• Demonstrated ability to thrive in a corporate environment

The Company offers a competitive salary and benefits including medical, dental, vision life insurance, HSA/FSA, commuter benefits program, short-term disability and 401(K).

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