Job Description

Job Description

The Opportunity

ROEN is a luxury fine jewelry house specializing in bespoke engagement rings and fine jewelry for the unabashedly intentional. We're seeking a highly organized Office Coordinator to support our growing atelier operations.

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Who We Are

Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship.

Our mission is to make the world of high jewelry more warm, intuitive, and personal — while upholding the highest standards of quality. San Francisco is our first West Coast market, and we’re excited to build a presence that matches the creativity and innovation of the Bay Area.

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Your Role

Inventory & Diamond Management

• Maintain precise tracking of diamond and gemstone inventory including carat weight, specifications, certification numbers, and costs
• Manage agreements with suppliers, tracking deadlines and coordinating returns
• Coordinate stone deliveries with suppliers and couriers, maintaining chain of custody documentation
• Organize and maintain GIA/IGI certificates and authentication documentation

Shipping, Packing & Logistics

• Pack high-value jewelry pieces to ROEN standards with meticulous attention to presentation and security
• Manage shipping logistics including insurance, signature requirements, and tracking
• Coordinate local deliveries, pickups, and courier services with urgency and care
• Manage calendar for client pick ups, deliveries, deadlines

Administrative & Compliance

• Maintain insurance documentation for inventory and shipments
• Reconcile inventory costs with sales for financial reporting

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Who We’re Looking For

You're exceptionally organized with meticulous attention to detail and a high sense of responsibility when handling diamonds, gemstones, and luxury pieces. You have genuine interest in learning about the fine jewelry industry with a desire to grow, and you're a proactive problem-solver who anticipates needs and flags issues before they become delays. You work independently while maintaining clear communication, exercise discretion with confidential information and valuable inventory, and bring a professional demeanor that reflects ROEN's luxury brand standards. You're proficient in inventory management software and CRM platforms (Monday.com experience a plus), and based in NYC with availability for 5 days/week in office.

You might be a fit if you:

• Prior experience in fine jewelry, diamonds, luxury retail, or high-value inventory management preferred
• Ability to lift and move packaged jewelry shipments and event inventory
• This position is subject to a background check
• Work independently, anticipate needs, and solve problems before they become issues
• Communicate clearly and professionally with internal teams and external partners
• Are energized by the idea of helping establish ROEN’s first West Coast location

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Compensation & Benefits

• Competitive base salary
• Healthcare coverage
• Generous PTO
• Founders’ direct mentorship
• A close-knit team that values excellence, ownership, and craft

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