Job Description

Job Description

Job Description

Salary: Experienced based

Job Title: Customer Service Representative - Optical Lab

Location: 11234 Goodnight Lane, Dallas TX 75229

Department: Optical Lab

Reports To: Upper Management

Job Summary:

The Customer Service Representative in the Optical Lab is responsible for providing exceptional service to clients and customers, ensuring that all inquiries and orders are processed efficiently and accurately. This role requires a deep understanding of optical products and services, strong communication skills, and a commitment to maintaining a high level of customer satisfaction.

Key Responsibilities:

1. Customer Interaction:
   • Handle incoming calls, emails, and other communications from customers and clients.
   • Provide information on products, services, and order statuses.
   • Address and resolve customer complaints and issues promptly.
2. Order Processing:
   • Enter and manage customer orders in the system, ensuring accuracy and attention to detail.
   • Track orders through the production process and provide updates to customers as needed.
   • Coordinate with the production team to ensure orders are completed and shipped on time.
3. Product Knowledge:
   • Maintain a thorough understanding of optical products, including lenses, frames, and coatings.
   • Advise customers on product options and help them make informed decisions.
   • Stay up to date with new products and services offered by the company.
4. Quality Assurance:
   • Review orders for accuracy before processing.
   • Work closely with the optical lab team to ensure that customer specifications are met.
   • Assist in resolving any issues related to order quality or delivery.
5. Documentation and Reporting:
   • Maintain accurate records of customer interactions and transactions.
   • Prepare and distribute reports on customer service activities as required.
   • Assist with inventory management.
6. Collaboration:
   • Work closely with other departments, including sales, production, and shipping, to ensure a seamless customer experience.
   • Participate in team meetings and contribute to continuous improvement initiatives.

Qualifications:

• Must have working knowledge in a optical environment, such as an optician in a Dr. office or manufactoring Lab.
• Previous experience in customer service, preferably in an optical or healthcare setting.

• 
  Additional education or certification in optical services is a plus.

• Strong communication and interpersonal skills.
• Proficient in computer systems and software, including order management systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Detail-oriented with a commitment to accuracy and quality.

Working Conditions:

• Standard office environment within the optical lab.
• Occasional lifting of materials and equipment (up to 25 lbs.).
• Regular use of computers and telephone systems.

Compensation and Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package
• Opportunities for professional development and growth within the company.

Application Instructions:

Interested candidates should submit a resume and cover letter outlining their qualifications and experience to myedolab.com

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