Job Description

Date Opened: Friday, October 24, 2025 12:00 AM
Close Date: Sunday, November 02, 2025 12:00 AM
Department: Charlotte-Mecklenburg Police Department
Salary: $23.84 - $29.81 (Commensurate with Experience)

About the City of Charlotte

Charlotte is Americas Queen City, welcoming a diverse and inclusive community. The City is devoted to delivering quality public services and promoting safety, health, and the quality of life for all residents.

Guiding Principles

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Position Overview

The Police Telecommunicator operates radio, telephone, or computer equipment at emergency response centers, receiving reports of crimes, disturbances, fires, and medical emergencies from the public, and relaying this information to law enforcement and emergency response personnel. The role involves maintaining contact with callers until responders arrive.

Major Duties and Responsibilities

• Question callers to determine locations and nature of problems and establish response priorities
• Receive and transfer emergency and non?emergency calls for City departments
• Record details of calls, dispatches, and messages
• Retrieve information from teletype networks and computerized data systems (e.g., wanted persons, stolen property)
• Maintain security of highly sensitive materials
• Scan status charts and computer screens to determine available emergency units
• Observe residential and commercial alarm registers
• Scan maps to confirm dispatch service area
• Access personnel rosters and emergency call?out files for dispatching information
• Learn required material and pass certification tests
• Interpret small?scale maps to provide directions
• Refer calls that do not require dispatch to appropriate departments or agencies
• Perform other duties as assigned

Minimum Qualifications

• High School Graduate or equivalent
• Sheriffs Standards Telecommunicator Certification (must be completed within one year from appointment)
• U.S. citizen

Preferred Qualifications

• Equivalent to one year of police communications dispatching experience
• Valid North Carolina or South Carolina Drivers License

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and quality standards
• Knowledge of telecommunications system operations and control
• Knowledge of relevant equipment, policies, and procedures for security operations
• Proficient English language skills (writing and speaking)
• Knowledge of administrative and clerical procedures
• Ability to listen to and understand spoken information
• Ability to monitor multiple radio talk groups simultaneously
• Ability to detect differences in pitch and loudness
• Ability to communicate clearly in written and spoken language
• Memory for words, numbers, pictures, and procedures

Physical and Sensory Requirements

• Remain stationary, sitting, or standing for prolonged periods
• Occasional movement throughout the workday
• Communicate verbally and in writing
• Repeat motions of holding, grasping, turning (including wrist, hands, fingers)
• Light to moderate lifting and carrying up to 50 pounds
• Work primarily in an office environment; operate computers, copiers, fax machines, and phones
• Concentrated use of visual and auditory senses for data entry and proofreading
• Manage frequent interruptions and occasional stress or fatigue

Working Conditions

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions and frequent computer screen usage.

Background Check and Evaluation

Final candidates must pass background checks, a pre?employment drug screening, physical examination, and any required skills tests. Background checks will include reference, social security, education, criminal record, credit history, sex offender registry, and motor vehicle records, in compliance with federal and state statutes.

Equal Opportunity Employer

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, gender identity, or any other protected status.

How to Apply

Apply online. Federal law requires reasonable accommodations for qualified individuals with disabilities. For questions, email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making services accessible to all; assistance requests can be submitted via the Innovation & Technology ADA request form or call 704.336.4120.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees. Learn more about benefits.

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