Job Description

MODERN ICE EQUIPMENT & SUPPLY

Supply Chain & Logistics Assistant

Modern Ice Equipment & Supply - Operations Department

Reports to: Purchasing Manager

Employment Type: Full-Time | Non-Exempt

About the Role

Are you energized by coordinating the flow of products, solving problems on the fly, and creating a first-class customer experience? Join Modern Ice Equipment & Supply as a Supply Chain & Logistics Assistant. In this position you'll keep our inventory moving, our customers informed, and our internal teams in sync-bringing your eye for detail and customer-centric mindset to everything you do.

Key Responsibilities

Plan and coordinate daily logistics for incoming and outgoing shipments, ensuring accurate documentation and on-time delivery.

Maintain inventory records, monitor stock levels, and trigger replenishment orders.

Prepare performance reports on logistics, order fulfillment, and freight spend.

Verify freight bills and invoices for accuracy; resolve discrepancies quickly.

Partner with suppliers, carriers, and internal teams to remove roadblocks and keep customers informed.

Troubleshoot delivery delays, stock shortages, or transportation issues and propose preventive solutions.

Support routine inventory counts, warehouse picking/packing, and cross-training initiatives.

Own ticket management in the MI database, coordinating with accounting, operations, and sales.

Contribute ideas that reduce cost, improve efficiency, and elevate the customer experience.

What You'll Bring

Customer-centric mindset - You naturally focus on delivering a positive experience for every client.

Clear communication - You can tailor updates to customers, carriers, and colleagues alike.

Attention to detail - You notice discrepancies others miss and keep documentation spotless.

Adaptability & flexibility - You thrive in a fast-moving environment with shifting priorities.

Problem solving & critical thinking - You analyze issues, weigh options, and act decisively.

Minimum Qualifications

Bachelor's degree (Supply Chain, Business, or similar field preferred).

Internship or part-time experience in logistics, supply chain, or customer service a plus.

Proficiency with Microsoft Office Suite and CRM software.

Working knowledge of inventory planning and warehouse processes.

Strong analytical, organizational, and teamwork skills.

Physical & Work Environment Requirements

Prolonged periods working at a computer; ability to lift up to 50 lbs unassisted.

Willingness to work in warehouse areas with varying seasonal temperatures.

Ability to walk, stand, stoop, kneel, and bend as needed for inventory activities.

Why Modern Ice

Collaborative, growth-oriented culture with cross-training opportunities.

Chance to influence process improvements and cost-saving initiatives.

Comprehensive benefits package and competitive pay.

Ready to keep our supply chain flowing smoothly while delivering an exceptional customer experience? Apply today and help Modern Ice continue to lead the industry in reliability and service.

Modern Ice Equipment & Supply is an equal opportunity employer.

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